Shipping Policy
Shipping Regions:
We currently ship both domestically and internationally.
Processing Time:
Orders are processed within 1–2 business days.
Estimated Delivery Time:
International: 7–14 business days (may vary by location)
Shipping Fees:
Free shipping on all orders over $100
International shipping fees are calculated at checkout
Return & Exchange Policy
We want you to love your pajamas as much as we do!
Eligibility:
Items must be returned within 7 days of receipt
Items must be unworn, unwashed, and with original tags attached
Final sale and discounted items are not eligible for return or exchange
Non-Returnable Items:
Intimates (for hygiene reasons)
Customized or limited edition products
How to Request a Return/Exchange:
Contact our support team at hello@kisspajamas.com
Once approved, return the item to the address provided
Refunds or exchanges are processed after inspection
Return Shipping Fees:
For returns due to change of mind, the customer is responsible for return shipping costs
Payment Policy
We accept the following payment methods:
Bank Transfer (Korea Only)
PayPal
All transactions are secured with SSL encryption to protect your payment information.
Privacy Policy
Your privacy matters to us.
We only collect essential personal information to fulfill your order and provide a better experience.
We do not share or sell your information to third parties
Data is stored securely and retained only as long as required by law
You can request to review, edit, or delete your personal information at any time
Customer Support
Operating Hours: Monday – Friday, 10:00 AM – 5:00 PM (KST)
Email: hello@kisspajamas.com
We’re always here to help — don’t hesitate to reach out!